Public Transport Safety Victoria, State Government of Victoria, Australia.

Contact us

On this page: PTSV general enquiries | Transport safety complaints | Reporting rail and bus notifiable occurrences | Regional office locations | In emergencies

PTSV welcomes your comments, enquiries and feedback.

This page contains information about the ways you can contact us. PTSV only collects personal information through the website for the purpose of responding to your enquiry. Please refer to our
privacy policy for further information about how we collect, store and use personal information.


PTSV general enquiries

  • Submit your enquiry online via our web feedback form
  • Call our enquiries number: (03) 9655 8949
  • Fax us on: (03) 9655 8929
  • Our postal address is: PO Box 2797, Melbourne 3001
  • Our street address is: 121 Exhibition Street, Melbourne (by appointment only)


  • Transport safety complaints

    PTSV will respond to all complaints received in a fair and timely manner (usually within 14 working days). Not all complaints about transport safety matters are dealt with by PTSV. Before you lodge a complaint with us, you should read PTSV's
    complaint handling policy.

    To make a complaint, contact PTSV using any of the contact details supplied above.


    Reporting rail and bus notifiable occurrences (24 hours/7 days)


    Telephone:
    1800 301 151
    *Please note this number is for accredited rail and bus operators only. Members of the public should contact PTSV via the contact details at the top of this page.

    Regional office locations

    Barwon South regional office:
    180 Fyans Street
    South Geelong
    Telephone: (03) 5225 2539

    Loddon Mallee regional office:
    57 Lansell Street
    Bendigo
    Telephone: (03) 5434 5076

    Hume regional office:
    50-52 Clarke Street
    Benalla
    Telephone: (03) 5761 1820

    Gippsland regional office:

    120 Kay Street
    Traralgon
    Telephone: (03) 5172 2689


    In emergencies

    Always call
    000 if you are involved in, or witness an emergency on Victoria's public transport system.

    PTSV is
    not an emergency service organisation.

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