Contact us

On this page: PTSV general enquiries | Transport safety complaints | Reporting rail and bus notifiable occurrences | Regional office locations | In emergencies

PTSV welcomes your comments, enquiries and feedback.

This page contains information about the ways you can contact us. PTSV only collects personal information through the website for the purpose of responding to your enquiry. Please refer to our privacy policy for further information about how we collect, store and use personal information.

PTSV general enquiries

Submit your enquiry online via our web feedback form
Call our enquiries number: (03) 9655 8949
Fax us on: (03) 9655 8929
Our postal address is: PO Box 2797, Melbourne 3001
Our street address is: 121 Exhibition Street, Melbourne (by appointment only)

Transport safety complaints
PTSV will respond to all complaints received in a fair and timely manner (usually within 14 working days). Not all complaints about transport safety matters are dealt with by PTSV. Before you lodge a complaint with us, you should read PTSV's complaint handling policy.

To make a complaint, contact PTSV using any of the contact details supplied above.

Reporting rail and bus notifiable occurrences (24 hours/7 days)

Telephone: 1800 301 151
*Please note this number is for accredited rail and bus operators only. Members of the public should contact PTSV via the contact details at the top of this page.

Regional office locations
Barwon South regional office:
180 Fyans Street
South Geelong
Telephone: (03) 5225 2539

Loddon Mallee regional office:
57 Lansell Street
Bendigo
Telephone: (03) 5434 5076

Hume regional office:
50-52 Clarke Street
Benalla
Telephone: (03) 5761 1820

Gippsland regional office:
120 Kay Street
Traralgon
Telephone: (03) 5172 2689

In emergencies
Always call 000 if you are involved in, or witness an emergency on Victoria's public transport system.

PTSV is not an emergency service organisation.

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PTSV general enquiries				Submit your enquiry online via our web feedback form Call our enquiries number: (03) 9655 8949 Fax us on: (03) 9655 8929 Our postal address is: PO Box 2797, Melbourne 3001 Our street address is: 121 Exhibition Street, Melbourne (by appointment only)

Transport safety complaints				PTSV will respond to all complaints received in a fair and timely manner (usually within 14 working days). Not all complaints about transport safety matters are dealt with by PTSV. Before you lodge a complaint with us, you should read PTSV's complaint handling policy. To make a complaint, contact PTSV using any of the contact details supplied above.

Reporting rail and bus notifiable occurrences (24 hours/7 days)				Telephone: 1800 301 151 *Please note this number is for accredited rail and bus operators only. Members of the public should contact PTSV via the contact details at the top of this page.

Regional office locations				Barwon South regional office: 180 Fyans Street South Geelong Telephone: (03) 5225 2539 Loddon Mallee regional office: 57 Lansell Street Bendigo Telephone: (03) 5434 5076 Hume regional office: 50-52 Clarke Street Benalla Telephone: (03) 5761 1820 Gippsland regional office: 120 Kay Street Traralgon Telephone: (03) 5172 2689

In emergencies				Always call 000 if you are involved in, or witness an emergency on Victoria's public transport system. PTSV is not an emergency service organisation.